Natalie Lancer has created and pioneered a ground-breaking coaching technique: The Transcript Reflection Technique.

This helps you, the client, get the most from your coaching sessions, enabling deep reflection and considered action.

The technique has been endorsed by internationally renowned coaches.

The Transcript Reflection Technique arose from the observation that some coaching sessions seem to cover so much and to be so rich that there does not seem time to do it justice within the session itself. The technique has Phenomenology (a branch of psychology based on existential philosophy) at its core. Phenomenology holds that we can experience things in different ways: some aspects of a phenomenon, such as “my role at work”, or “procrastination” may be hidden from us at one point, and reveal itself at another. The Transcript Reflection Technique harnesses the fact that the phenomenon or ‘thing’/experience/situation discussed in one coaching session can present itself differently later on. Being able to see the issue in a different light, can help you make sense of it and to understand its significance.

The technique is to record the session, and to type up the transcript. The transcript is then sent back to you, and you and the coach read it individually, some days after the original coaching session. We both “mark up” the transcript, writing comments in the margins. This can be done on a number of levels, depending on what you are trying to achieve.

For example, if you are trying to make some quick changes to your situation, you may reread the transcript, noting down all the action points that were mentioned, and check you had carried them out. If you want to become aware of your thought patterns or approach to a situation, you would look for themes in the transcript, writing comments on the side, perhaps underlying key phrases and sound bites. If you want to examine your values you would analyse the transcript and identify key relationships, processes and assumptions that structure the text, and by extrapolation, your world and identify what these mean for you.

The benefits of the technique are wide ranging. At its most superficial, it prompts you to carry out action points that you may have forgotten about. The technique may highlight specific attitudes and stances that you adopted, which can be built on or reassessed. Furthermore, you may be more able to take comments on board after the session than during it, when you are in a less emotional space.

“This technique builds awareness and fits in well with trends in coaching such as the use of text in the new wave of applications”

Bob Griffiths, CoachMaster™ software.

“This is a highly pragmatic way of helping coaches help their clients extract meaning from their thinking”

David Clutterbuck

“A wise, deep and thoughtful activity.”

David Megginson

“This technique is a valuable method for interpreting coaching sessions and providing another opportunity for reflection and analysis”

Elaine Cox

If you would like to find out more about the Transcript Reflection Technique or you would like to discuss having some coaching sessions, please get in touch. Contact us at or phone 01923 85 0781 for a free confidential half hour consultation.

“Even after a few sessions of coaching I already feel I have a plan and focus. The sessions are tailored to what is on my mind/what needs to be addressed and it is beneficial to ‘report back’ on progress to Natalie.”

- Pete -